Welcome to the Entertainment-Link FAQ's. We’ve
arranged the questions and answers in sections for your
convenience. If you have a question that is not answered
here, please feel free to contact
us. Introduction
to Entertainment-Link
NYC
Events & Tickets - the Basics
Subscribing
and Managing Your Account
Concierge
Service
Privacy,
Security, and the Terms-of-Use
Introduction
to Entertainment-Link
What
is Entertainment-Link?
Entertainment-Link
is the smart ticket buyer’s guide to New York
City. Our single goal is to provide all the information
possible to empower ticket buyers, thereby enabling
them to see as many events as possible while getting
the best seats, the best prices, and the best service.
Through our online interface (www.entertainment-link.com),
we provide a comprehensive view of live entertainment
options in the New York City area, including Broadway,
other theatre events, sports, family entertainment,
performing arts, and music.
Entertainment-Link is New York City’s only independent,
objective, and unbiased source for comprehensive event
information and ticketing support.
Can
I use this site to buy tickets?
Yes. While Entertainment-Link is primarily an information
publisher, we also provide a ticketing Concierge Service
for our subscribers. When subscribers use our Concierge
Service, they authorize us to buy tickets on their
behalf from the theater's designated ticket agent
(the authorized ticketer) or from the theater itself.
Accordingly, they are buying from those entities,
but using our service to get the best prices and the
best seats for the best shows with the least hassle.
Are
you a ticket broker?
No. Ticket brokers
buy blocks of tickets and hold those tickets in inventory,
then sell them to individual consumers at premium
prices. We provide a ticketing Concierge Service for
subscribers that is designed to provide the best available
seats at the lowest available prices.
Are
you a print magazine?
No.
We do not print any materials. Entertainment-Link
is an online publisher of event information. We do
publish an email newsletter that is distributed every
several weeks that offers a snapshot of all the best
discounts and deals for live entertainment in the
City. If you would like to join our mailing list,
please send an email to team@entertainment-link.com
with "add" in the subject line.
What's the Concierge
Service?
Via our ticket Concierge
Service, we act as a “buyer’s agent”
for our subscribers. Our only goal is to deliver the
best possible seats at the best available price with
the least hassle. We have developed a whole section
dedicated to questions about the Concierge Service
- please go HERE to read
more.
What
is Entertainment-Link Travel?
An extension of our core business, Entertainment-Link Travel is designed to help visitors to New York City
find the perfect hotel for their stay. We offer some
of the best deals you'll find anywhere, and the same
kind of convenience, security, and service available
via our ticket Concierge Service. Entertainment-Link
Travel's hotel-booking engine is powered by World
Choice Travel, a division of Travelocity. World Choice
Travel is a member of the American Society of Travel
Agents and the International Airlines Travel Agent
Network, and is registered with the State of Florida
as a Seller of Travel (ST-31090).
Is your
service reliable? Can I use your service with confidence?
We work hard to combine the most accurate and reliable
information with the best customer service in the
industry. We also use the VeriSign
Secure Site Program to protect our users’
confidential information. Click HERE
to see what our subscribers say about our service.
Where
are you located?
We
are located in Times Square, New York City. Click
HERE for more details.
Which markets do you serve?
Presently,
we serve the wildly diverse and ever expansive New
York City market.
If
I am a producer, can I use content from this site
to market my show?
Permission
to excerpt elements of proprietary content in newspaper,
television, radio, and public display advertisements
is given for purposes of marketing events listed on
this website. Such excerpts may only be used by the
producer of the event to which the listing refers.
In all cases, the excerpt should be contiguously attributed
to “Entertainment-Link.com.” No other
attribution or descriptive content shall be associated
with the excerpt. The sole exception to this shall
be content excerpted from “subscriber reviews”
- in those cases, the text should read: “Subscriber
Review, Entertainment-Link.com”. Consent must
be obtained for excerpts exceeding twenty (20) words,
and consent to any excerpt may be revoked at any time.
NYC
Events & Tickets - the Basics
Broadway/Other
Theater
Discount Tickets
Authorized
Ticketers
Premium Tickets
Performing Arts
Sports
Broadway/Other
Theatre
What is Broadway?
Named
for one of the most famous streets in the world, the
institution known as Broadway is a collection of venues
that range from 500 to 2,000 seats. The theatres are
usually quite comfortable, many are very beautiful,
and the ticket prices generally range from $40.00
to $100.00.
The
39 venues designated as Broadway theatres are located
in a relatively small geographic region. With only
a couple of exceptions, Broadway theaters are located
in the area between 41st Street and 52nd Street, and
between Avenue of the Americas (Sixth Avenue) and
Eighth Avenue.
Broadway
productions are often enormous in scale, costing millions
to produce, and sometimes feature some of the most
popular and entertaining actors in the world. The
sets and costumes are usually quite extravagant, and
the musicals usually feature orchestras of ten to
thirty musicians.
What is
Off-Broadway?
Off-Broadway
theatres are generally more intimate, offering fare
that is slightly more eclectic. The theatres vary
from the large, institutional not-for-profit theatres
like Manhattan Theatre Club and The Roundabout to
more experimental downtown spaces like the Drama Department.
Ticket prices usually range from $10.00 to $60.00.
Unlike
Broadway theatres, Off-Broadway theatres can sometimes
be a bit bare-bones. While the largest of them are
the equal of a Broadway theatre, you might find yourself
ducking steam pipes or sitting on ancient seats, which
can sometimes add to the overall experience. Off-Broadway
theatres are located in areas throughout Manhattan,
but most of them can be found in midtown west of Fifth,
or far downtown just West of the East Village.
How do I get tickets
for Broadway and Off-Broadway Shows?
The
best way of getting a ticket is often right from the
source – the venue box office.
If
that’s not convenient, all Broadway theatres
(and most Off-Broadway theatres) have made arrangements
with authorized ticketers which enable you to buy
their tickets over the phone or via the web. Entertainment-Link
offers a comparison pricing grid for each show which
allows you to see the various surcharges that these
ticketing services offer.
Entertainment-Link
also offers a Concierge Service for Entertainment-Link
subscribers, which will help you find and purchase
quality seats at the best available discount (something
that major ticketers are prohibited from doing).
If
neither the box office nor the authorized ticketer
has the ticket that you’re looking for, your
best bet may be a premium ticket broker.
How should I dress?
That
depends on the show. Though a tuxedo and evening wear
are no longer de rigeur for attending a Broadway theatre,
a suit or sport coat would definitely be appropriate,
and dress pants with a decent shirt would put one
in the median of theatergoers.
For
Off-Broadway, things are substantially more casual.
If the (prediscount) ticket price is
below $16.00, jeans are perfectly appropriate.
Can I bring the baby?
For
most Broadway shows, probably not. Most theatres have
explicit restrictions on the very young ones. Sometimes,
though, you will be able to find shows that are targeted
at young children or you might consider shows aimed
at the whole family at larger theatres like Radio
City Music Hall or The Theatre at Madison Square Garden.
What are
the sections of a Broadway theater?
The Orchestra is the first level. It generally has
about 20 rows. The
Mezzanine is the second level. The first row of the
Mezzanine normally overhangs about the 10th row of
the Orchestra.
The
first 4-7 rows of the Mezzanine are often called the
Front Mezzanine. Behind the Front Mezzanine there
generally is a walkway. The first few rows of the
sections behind that walkway are sometimes called
the Mid Mezzanine. Being in the Mid Mezzanine is like
being in the back of the Orchestra, except that you
have the benefit of looking at the stage from some
height. Some theaters have a third level, called the
Balcony.
Remember,
all theater layouts are different. You can trust our
Ticket Team to pick the best seats available for you
when you use our ticket Concierge Service.
What’s a mezzanine?
It
comes from the Italian word “mezzanino”,
literally, a “little place in the middle”
between the orchestra level and the balcony level.
In practice, it is the name that venue owners give
to the expensive balcony seats.
This
might be a good place to note that the front row is
not always the best place to be. Often, the first
row might keep the audience member from being able
to see the whole stage at one time, while in a larger
theatre, the first row of the balcony may be obscured
by lighting instruments placed on the balcony rail
(as is the case currently at The Producers). If you
do find yourself in the balcony, be careful about
leaning forward for a better view. This tends to obscure
the view of the folks behind you.
You
might also like to consider that many theater-goers
actually prefer the mezzanine to the orchestra, especially
in the case of larger scale musicals and spectacle
show. The added height gives the attendee a wider
range of view and perspective.
What’s
TKTS?
"TKTS"
is two discount ticket booths, located in Duffy Square
(at 47th and Broadway, just north of Times Square),
and downtown near the South
Street Seaport (199 Water Street, corner of Front
& John Streets). The booths are operated
by the non-profit Theatre Development Fund, and they
sell tickets to some Broadway and Off-Broadway shows
at 50% and 25% discounts.
The
Duffy Square booth sells day-of show tickets for matinee
and evening performances, while the South Street Seaport
booth sells same-day tickets for evening performances
and next-day tickets for matinees. To accommodate the construction of a new booth, the Duffy Square booth has moved a half block southwest to the breezeway behind the Mariott Marquis.
All tickets are sold first come, first served, and
only cash and travelers checks are accepted. Not all shows sell their tickets
at the TKTS booth, so if you absolutely, positively
want to see a certain show, you should probably buy
in advance.
Entertainment-Link
subscribers have access to information
about the availability of tickets at the TKTS booths,
including a listing of all shows available on any
given day, and recent TKTS history for each show.
The
line begins forming at the temporary Duffy Square location (about
two blocks north of Times Square in the breezeway behind the Marriot Marquis) up to two hours
before opening, when the greatest number of tickets
are available. Availability fluctuates through the
day on an hourly basis, as theatres release more tickets
to the booth or reclaim blocks of tickets that they
had released earlier.
What
is the best time to arrive? Well that depends on how much you're
willing to trust chance. The greatest number of tickets is available
when the booth opens, but as showtime approaches, the lines get a lot
shorter and some surprising shows show up on the list. You basically
have three options - wait a long time at opening for the widest range
of seats, wait a very short amount of time (if at all) about an hour
before curtain for a smaller range of shows with a few surprises, or
wait a little longer for basically the same selection, about a half-hour
later.
Beyond
the inconvenience of waiting in line, a significant
disadvantage of buying tickets at the TKTS booth is
that your selection is limited to those seats that
the producer has chosen to discount, so you probably
won’t have a lot of seating options to choose
from. (The seats are sometimes quite good and sometimes
less good.)
As
the TKTS booth has become quite a popular way of getting
tickets, a bit of strategy may come in handy.
Check the list of available shows on the board when you first arrive – there’s an electronic sign that faces 46th street at the entrance – pick your top few shows, and head to the line. As you get to the front of the line, there’s another board on the west side of the booth, so you can look to see if your choice is still listed as you get close to the booth.
Flyers have been banned from the temporary location, so some folks (with prominently displayed ID cards) may approach you to talk up the shows that they’re marketing. Talk to them if you want, but be brutally frank, don’t place too much trust in their opinions of the shows. They’re paid to have them, and you’re the one who will be sitting through your choice later that evening.
If you have questions, ask the folks in the red ‘tkts’ shirts. There are also plenty of hired security folks in blue blazers, but they’re not the experts.
Once you get to the booth, ask the kind folks at the window how good the seats are. Try not to ask about more than three shows. Note that cell phone use is forbidden at the window itself (as it is at every Broadway box office).
At
7:55, the windows start to shut down, one by one,
and the line begins to move more slowly, albeit with
increasing urgency. Keep in mind at this point that
you’ll need to sprint to the theatre to make
the 8:00 curtain, so only consider shows between West
44th and 50th street, with addresses in the 200’s
and 300s.
Good
luck!
Discount
Tickets
How
do I get discount tickets?
Just
like airline tickets, there are many ways of paying
less for the same seat when it comes to event tickets.
Entertainment-Link's
subscribers share information on discounts and how
they can be accessed. The aggregation of this information
creates the most comprehensive list of discounts available
to events in New York City. Non-subscribers see the
available discounts but not the codes that enable
their use.
One
tactic to consider is to buy in bulk. Consider a season
subscription to a theatre or sports team as opposed
to a series of individual tickets. Sports subscribers
often get great perks, and subscribers in the arts
have the opportunity of following a group of artists
through a season-long exploration, as opposed to just
dropping by for the evening. If you want to buy tickets
for a group of 20 or more, you should be able to find
discounts from one of the many group sales operations
in town. You may also make an inquiry to our Group
Sales department by sending email to group-sales@entertainment-link.com.
Please include the show(s) you are interested in,
the number of people in your party, your preferred
dates/performances, and your per ticket price range.
Once
you begin to attend the not-for profit and Off-Broadway
plays, you'll find that most theatres offer informal
discounting arrangements through "young professionals"
clubs and the like (which are sometimes open to those
to whom neither term applies). One example of this
is http://www.hiptix.com
at the Roundabout.
Additionally,
the not-for-profit Theatre Development Fund offers
many theatre discount opportunities for students,
teachers, union members, retired persons, performing
arts professionals, the clergy, and members of the
armed forces.
What’s a
discount code?
If
a producer wants to discount certain seats, she or
he would release what is called a “discount
code”. This code, which may look something like
“QAZ123” is the combination of letters
and numbers that you give to the box office, phone
operator, outlet manager or website in order to receive
the discount.
How do these
discounts get to your site?
Our
subscribers exchange information on published discounts.
In this way, Entertainment-Link is a virtual “town
square” in which ticket buyers can exchange
information, including available discounts.
How many
discounts are out there?
At
any given moment, there are hundreds of discounts
available for Broadway, Off-Broadway, Sports, and
the Performing Arts.
When do these
discounts expire?
All
discounts have limitations on their availability and
purchase options. In addition, the producer always
retains the ability to deactivate a discount, so if
a certain number of patrons have already purchased
tickets with the code, she or he may ask the ticketer
to no longer accept that code. This rarely happens,
but it is possible.
Are there cheaper
tickets available for students?
Yes,
most shows have “student rush” tickets
available on the day of the show at the box office.
Authorized
Ticketers
What’s
an authorized ticketer?
An
“authorized ticketer” is the major ticketing
company that acts as a representative of the venue
box office for phone sales, offsite box offices located
in retail and tourist outlets, and web sales. All
of these companies handle hundreds of events simultaneously.
Premium
Tickets
What’s
a ticket broker?
A
ticket broker (sometimes called a Premium Ticketer)
resells high-demand tickets at marked-up costs. Brokers
get their tickets in many ways, and they are strictly
regulated by the state Attorneys General.
Entertainment-Link
subscribers rate ticketers of all kinds - and those
ratings are available to other subscribers. You can
also check with the Better Business Bureau if you
have questions or concerns about a ticketing company.
While we can give you an idea of fair market price
for the ticket, caveat emptor!
What are the laws
related to the resale of tickets?
Many
states regulate the resale of tickets of admission.
In the State of New York, tickets of admission may
be resold for a maximum of the face value of the ticket
plus $10 or the face value of the ticket plus 20%,
whichever is greater, plus a “reasonable service
charge.”
The
advent of the Internet has created a very complex
situation in this area. Many transactions involve
a buyer in State A, a seller located in State B incorporated
in State C and utilizing a Web server in State D,
and tickets of admission for an event to be held in
State E. Confused? So is everyone else.
It
is worth noting that while it may be illegal to resell
tickets of admission at certain prices in certain
circumstances, it is not illegal to buy those same
tickets. For what it's worth, the internet auction
site, Ebay, recognizes the state in which the event
is to be held as the relevant jurisdiction for laws
related to the resale of tickets.
Lastly,
please note that we do not intend to give you legal
advice on ticket transactions. The notes above are
just a starting point for further research you may
wish to do.
When should I
contact a ticket broker?
You
may want to consider contacting a ticket broker if
the authorized ticketer no longer has tickets available
for an event, or the specific seat location that you
are looking for is unavailable. Expect to pay a premium
for tickets that meet your specifications, though.
What’s “ticket
scalping”?
“Ticket
scalping” is an archaic term referring to the
resale of tickets at a price far exceeding their face
price (the price printed on the face of the ticket).
There
are sometimes opportunities in the city to buy your
tickets quite literally on the street. In front of
the TKTS booth, as an example, there are often people
selling top shows at somewhat substantial markups
(which decrease as curtain time approaches). There
is no guarantee that these tickets have been obtained
legally. There have been instances in which tickets
have been reported as stolen, and unsuspecting ticket
holders have been pulled out of the venue for questioning
by the police.
Lastly,
if you’re considering buying tickets on the
street, look very carefully at both the tickets and
the seller. Counterfeit tickets will not be honored,
and buying illegally obtained tickets may result in
becoming involved in a police investigation.
Performing
Arts
What
are the Performing Arts?
This
category includes dance, classical and jazz music,
“performance art”, and any performance
event outside of conventional theatre and popular
music.
What
is the performing arts scene like in New York?
The
most varied and eclectic in the world. The events
range from world-class concerts at Lincoln Center
by America’s first symphony orchestra, The New
York Philharmonic, to avant-garde performances by
some of the finest theatre and dance companies in
the world at the Brooklyn Academy of Music to solo
recitals and jam sessions by tomorrow’s international
musical stars in small venues around town.
How do I
get tickets for Performing Arts events?
Most
of these producing companies sell their tickets themselves.
Call the number or visit the website listed with the
event.
Go
HERE
to see a list of what's playing and more information
about schedules and ticketing.
Sports
What’s
the Sports scene like in New York City?
Well,
to make a long story short, we have everything. Professional
teams include:
The
New York Yankees (Major League Baseball at Yankee
Stadium in the Bronx)
The
New York Mets (Major League Baseball at Shea Stadium
in Queens)
The
New York Knicks (NBA Basketball at Madison Square
Garden)
The
New Jersey Nets (NBA Basketball at Continental Airlines
Arena)
The
New York Liberty (Women’s Professional Basketball
at Madison Square Garden)
The
New York Giants (NFL Football at the Meadowlands Stadium
in New Jersey)
The
New York Jets (NFL Football at the Meadowlands Stadium
in New Jersey)
The
New York Rangers (NHL Hockey at Madison Square Garden)
The
New Jersey Devils (NHL Hockey at Continental Airlines
Arena)
The
New York Islanders (NHL Hockey at Nassau Coliseum
on Long Island)
The
New York Metrostars (Major League Soccer at the Meadowlands
Stadium in New Jersey)
The
New York Power (Women’s Soccer at Mitchel Athletic
Complex on Long Island)
The
Brooklyn Cyclones (Minor League Baseball on Coney
Island)
The
Staten Island Yankees (Minor League Baseball on Staten
Island)
How
do I get tickets for Sporting Events?
That
varies by event. Some teams, like the Knicks, are
very tough tickets, so you may want to consider contacting
a premium ticketer. Tickets for other teams are less
difficult, and can usually be purchased in advance
through their own box office or through a major ticketer,
and can sometimes be purchased at game time at the
venue box office.
Subscribing
and Managing your Account
Subscribe,
Upgrade, Renew
Cancel/Unsubscribe
Billing Questions
Login
My Account
Manage My Information
Subscribe,
Upgrade, Renew
Why
should I subscribe to Entertainment-Link?
Thousands of satisfied subscribers have chosen Entertainment-Link
to be their one-stop shop for event information and
tickets in New York City. We have made it our mission
to aggregate and publish all the information available
to empower our subscribers to make the best decisions,
and to get the best seats for the best shows at the
best prices. But don't take it from us - to read what
some of our subscribers have to say - go HERE.
If you'd like to read more about the benefits of subscribing,
or would like to sign-up now, go HERE.
How
do I subscribe to Entertainment-Link?
To subscribe, click “Join” on the top
right hand corner of any page on the site. Read through
the material about the benefits of subscribing. At
the bottom of the screen, choose your subscription
type, and then click “Join Now”. Enter
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PIN of your choosing, then click "submit".
The gold VeriSign seal tells you that your information
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a PIN that only you know. Once you have submitted
your profile information - you are a subscriber! Go
HERE
if you would like more information about the benefits
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What
if I want to upgrade my subscription?
All changes to your account happen in the My Account
section of the site - we have created a whole section
of the FAQ to answer questions about this area. Go
HERE to
read about upgrading
or downgrading
your subscription type.
How can I renew my
Entertainment-Link subscription?
All
Entertainment-Link subscriptions auto renew. For 6-month
and annual subscribers, an email will be sent 31 days
before the current subscription's renewal date to
notify you that your account will soon be renewed.
At any time, you may upgrade, downgrade, or cancel
your Entertainment-Link subscription. Go HERE
to read more about how to manage your subscription
options.
Cancel/Unsubscribe
How
can I cancel my Entertainment-Link subscription?
You
may cancel your subscription at any time. We have
developed a section of the FAQs which discusses management
of your subscription options - please go HERE
to read it.
How can I get off the
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Entertainment-Link
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parties, and it used solely to provide our subscribers
with timely distribution of the hottest ticket and
discount offers! Please read our Privacy
Policy if you would like to know more.
Of
course, if you don't want the email, we don't want
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If you would like to receive emails again in the future,
send an email to team@entertainment-link.com
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Billing
Questions
What
are the accepted forms of payment at Entertainment-Link?
Our
subscribers transact online using Visa, Mastercard,
and American Express. For reasons of security and
ease-of-use, we do not accept checks or money orders
for subscriptions or Concierge Service orders. In
some cases, checks or money orders may be used for
Group Sales purchases.
What
is the cost of subscription? Are there different prices?
There
are three tiers of subscription - which we have developed
to best serve our broad range of subscribers. There
is a monthly subscription which costs $8 per month
and offers maximum flexibility; a 6-month subscription
for $39, often the default for first-time subscribers;
and a $65 annual subscription, which offers the greatest
value to our long-term subscribers.
How does the billing
for my subscription renewal work?
Using
the same profile and billing information from your
sign-up, we will automatically process your renewal
on the renewal date. This date is a time equal to
your sign-up date plus the subscription term - e.g.
a 6-month subscription is automatically billed and
renewed 180 days after you begin your subscription.
I
want a refund for my subscription - what do I do?
This
is a question that can only be answered on a case-by-case
basis, based upon a variety of factors. If you've
subscribed, and are seeking a refund for any reason
whatsoever, please send an email to support-team@entertainment-link.com
and explain your situation.
I
want a refund for my subscription renewal - what do
I do?
First,
you need to cancel and deactivate your subscription.
Go HERE
to read about how to accomplish that. Although unhappy
to see you go, if you are responding to your renewal
within 6 weeks of the renewal date, we will be happy
to offer you a full refund. If you respond after the
6-week grace period, we will refund you a pro-rated
amount for every full month remaining in your subscription.
We do not refund partial months. To start the process,
please send an email to support-team@entertainment-link.com
and provide your full name and login name, and request
a refund for your recent renewal. Our Support Team
will process your request promptly.
I was issued a refund
- how long does it take to post to my account?
From
the time the Support-Team indicates to you that the
refund has been processed, it usually takes 24-48
hours to reach your bank. The bank can take between
3-7 business days to post the refund to your account.
Login
How
do I login to Entertainment-Link?
In
the upper right hand corner of any page on the site,
there is a link that reads “log in”. You
may also click HERE.
The
login page will ask you for your Login Name and PIN.
Once you have entered this information, click the
"Log In" button next to the text box to
complete the login process.
What
is my login name?
If
you subscribed directly (without ordering tickets),
you specified this information at the time of sign-up.
If you have forgotten your login name or PIN, click
HERE
to have the info emailed to you.
If
you subscribed as part of a ticket transaction, your
login name and PIN were created based on profile information
you provided. If you don't know your login name or
PIN, click HERE
to have the info emailed to you.
I forgot my PIN - what can
I do?
If
you have forgotten your PIN, click HERE
and enter the email address you used to sign up. The
system will automatically generate a login name/PIN
reminder email.
How do I logout?
To logout, go to the upper right hand corner of any
page on the site - if you are presently logged in,
the “log in” link will say "log out".
Click this link once to logout of the Entertainment-Link
system.
I forgot to logout.
Is this a problem?
Logging out removes from your hard drive a "cookie"
that contains your login name and PIN. This cookie
enables the Entertainment-Link site to remember you
so that you do not have to login each time you visit
the site. If you are using the site often, you may
actually not wish to logout each time - this way,
you can quickly get to subscriber only content without
logging in. However, as an additional security precaution,
you must login any time you wish to access your My
Account section or to place an order through the Concierge
Service. If your computer is used by other people,
these people will be able to access subscriber information,
but they will not be able to access or change your
personal information nor will they be able to place
an order using your billing information. Needless
to say, if you share your computer, you should make
it a practice of logging out for good measure.
Do
I have to login before ordering tickets?
Yes,
you do. There is no way for the site to confirm who
you are until you login. Once you do so, you may order
tickets which increased ease, as the majority of your
profile and billing information will be pre-filled
in the checkout form. In the event that you do not
login, and place an order for tickets, a new subscription
will be setup for you! If you think this may have
happened, please send an email ASAP to the support-team@entertainment-link.com
and explain your scenario. They will deactivate the
new subscription, refund any monies that may have
been erroneously charged, and help you place an order
using your existing account.
What about if
I just want the information - do I have to login then?
Much of the site is available to all surfers - show
information, schedules, cast and creatives, venue
information, images, average ticket prices, even ticket
availabilities. However, yes - subscriber only content
is protected, and therefore you must login to access
it. There are some parts of the site (discounts codes,
subscriber reviews, etc) that will not show up unless
you have logged in. There is one exception to this
rule, explained in detail HERE.
My
Account
What
is the My Account page?
The
My Account page is the nucleus of your Entertainment-Link
activity. You can manage your account here, change
billing and profile information, change your email
address, modify your subscription type (ugrade, downgrade,
cancel); you can pass along our service to your friends
and colleagues using an application we have built,
you can write critques and reviews of shows you have
seen (to be shared with other subscribers), you can
build a watch list of events to keep on your radar
screen, and finally, you can check the status of your
orders placed through the Concierge Service. If you
are interested in managing your personal information
from the My Account page, please go HERE
to read detailed instructions.
What's this list
of ticket transactions?
This
is an archived record of every order you have placed
through our Concierge Service. You can see what show
you've ordered tickets for, on what date, and the
status of those orders.
What does the "status"
part of ticket transactions mean?
The
"status" section tells you how the order
is being handled, or has been handled. Here is a brief
explanation of terms:
Pending
= The order has just been placed and is waiting to
be processed.
Open
= The order is presently being worked on by our Ticket
Team.
Executed
= the order has been completed on your behalf and
is being double-checked and confirmed by a Concierge
Manager. | 
