Welcome to the Entertainment-Link FAQ's. We’ve
arranged the questions and answers in sections for your
convenience. If you have a question that is not answered
here, please feel free to contact
us. Introduction
to Entertainment-Link
NYC
Events & Tickets - the Basics
Subscribing
and Managing Your Account
Concierge
Service
Privacy,
Security, and the Terms-of-Use
Introduction
to Entertainment-Link
What
is Entertainment-Link?
Entertainment-Link
is the smart ticket buyer’s guide to New York
City. Our single goal is to provide all the information
possible to empower ticket buyers, thereby enabling
them to see as many events as possible while getting
the best seats, the best prices, and the best service.
Through our online interface (www.entertainment-link.com),
we provide a comprehensive view of live entertainment
options in the New York City area, including Broadway,
other theatre events, sports, family entertainment,
performing arts, and music.
Entertainment-Link is New York City’s only independent,
objective, and unbiased source for comprehensive event
information and ticketing support.
Can
I use this site to buy tickets?
Yes. While Entertainment-Link is primarily an information
publisher, we also provide a ticketing Concierge Service
for our subscribers. When subscribers use our Concierge
Service, they authorize us to buy tickets on their
behalf from the theater's designated ticket agent
(the authorized ticketer) or from the theater itself.
Accordingly, they are buying from those entities,
but using our service to get the best prices and the
best seats for the best shows with the least hassle.
Are
you a ticket broker?
No. Ticket brokers
buy blocks of tickets and hold those tickets in inventory,
then sell them to individual consumers at premium
prices. We provide a ticketing Concierge Service for
subscribers that is designed to provide the best available
seats at the lowest available prices.
Are
you a print magazine?
No.
We do not print any materials. Entertainment-Link
is an online publisher of event information. We do
publish an email newsletter that is distributed every
several weeks that offers a snapshot of all the best
discounts and deals for live entertainment in the
City. If you would like to join our mailing list,
please send an email to team@entertainment-link.com
with "add" in the subject line.
What's the Concierge
Service?
Via our ticket Concierge
Service, we act as a “buyer’s agent”
for our subscribers. Our only goal is to deliver the
best possible seats at the best available price with
the least hassle. We have developed a whole section
dedicated to questions about the Concierge Service
- please go HERE to read
more.
What
is Entertainment-Link Travel?
An extension of our core business, Entertainment-Link Travel is designed to help visitors to New York City
find the perfect hotel for their stay. We offer some
of the best deals you'll find anywhere, and the same
kind of convenience, security, and service available
via our ticket Concierge Service. Entertainment-Link
Travel's hotel-booking engine is powered by World
Choice Travel, a division of Travelocity. World Choice
Travel is a member of the American Society of Travel
Agents and the International Airlines Travel Agent
Network, and is registered with the State of Florida
as a Seller of Travel (ST-31090).
Is your
service reliable? Can I use your service with confidence?
We work hard to combine the most accurate and reliable
information with the best customer service in the
industry. We also use the VeriSign
Secure Site Program to protect our users’
confidential information. Click HERE
to see what our subscribers say about our service.
Where
are you located?
We
are located in Times Square, New York City. Click
HERE for more details.
Which markets do you serve?
Presently,
we serve the wildly diverse and ever expansive New
York City market.
If
I am a producer, can I use content from this site
to market my show?
Permission
to excerpt elements of proprietary content in newspaper,
television, radio, and public display advertisements
is given for purposes of marketing events listed on
this website. Such excerpts may only be used by the
producer of the event to which the listing refers.
In all cases, the excerpt should be contiguously attributed
to “Entertainment-Link.com.” No other
attribution or descriptive content shall be associated
with the excerpt. The sole exception to this shall
be content excerpted from “subscriber reviews”
- in those cases, the text should read: “Subscriber
Review, Entertainment-Link.com”. Consent must
be obtained for excerpts exceeding twenty (20) words,
and consent to any excerpt may be revoked at any time.
NYC
Events & Tickets - the Basics
Broadway/Other
Theater
Discount Tickets
Authorized
Ticketers
Premium Tickets
Performing Arts
Sports
Broadway/Other
Theatre
What is Broadway?
Named
for one of the most famous streets in the world, the
institution known as Broadway is a collection of venues
that range from 500 to 2,000 seats. The theatres are
usually quite comfortable, many are very beautiful,
and the ticket prices generally range from $40.00
to $100.00.
The
39 venues designated as Broadway theatres are located
in a relatively small geographic region. With only
a couple of exceptions, Broadway theaters are located
in the area between 41st Street and 52nd Street, and
between Avenue of the Americas (Sixth Avenue) and
Eighth Avenue.
Broadway
productions are often enormous in scale, costing millions
to produce, and sometimes feature some of the most
popular and entertaining actors in the world. The
sets and costumes are usually quite extravagant, and
the musicals usually feature orchestras of ten to
thirty musicians.
What is
Off-Broadway?
Off-Broadway
theatres are generally more intimate, offering fare
that is slightly more eclectic. The theatres vary
from the large, institutional not-for-profit theatres
like Manhattan Theatre Club and The Roundabout to
more experimental downtown spaces like the Drama Department.
Ticket prices usually range from $10.00 to $60.00.
Unlike
Broadway theatres, Off-Broadway theatres can sometimes
be a bit bare-bones. While the largest of them are
the equal of a Broadway theatre, you might find yourself
ducking steam pipes or sitting on ancient seats, which
can sometimes add to the overall experience. Off-Broadway
theatres are located in areas throughout Manhattan,
but most of them can be found in midtown west of Fifth,
or far downtown just West of the East Village.
How do I get tickets
for Broadway and Off-Broadway Shows?
The
best way of getting a ticket is often right from the
source – the venue box office.
If
that’s not convenient, all Broadway theatres
(and most Off-Broadway theatres) have made arrangements
with authorized ticketers which enable you to buy
their tickets over the phone or via the web. Entertainment-Link
offers a comparison pricing grid for each show which
allows you to see the various surcharges that these
ticketing services offer.
Entertainment-Link
also offers a Concierge Service for Entertainment-Link
subscribers, which will help you find and purchase
quality seats at the best available discount (something
that major ticketers are prohibited from doing).
If
neither the box office nor the authorized ticketer
has the ticket that you’re looking for, your
best bet may be a premium ticket broker.
How should I dress?
That
depends on the show. Though a tuxedo and evening wear
are no longer de rigeur for attending a Broadway theatre,
a suit or sport coat would definitely be appropriate,
and dress pants with a decent shirt would put one
in the median of theatergoers.
For
Off-Broadway, things are substantially more casual.
If the (prediscount) ticket price is
below $16.00, jeans are perfectly appropriate.
Can I bring the baby?
For
most Broadway shows, probably not. Most theatres have
explicit restrictions on the very young ones. Sometimes,
though, you will be able to find shows that are targeted
at young children or you might consider shows aimed
at the whole family at larger theatres like Radio
City Music Hall or The Theatre at Madison Square Garden.
What are
the sections of a Broadway theater?
The Orchestra is the first level. It generally has
about 20 rows. The
Mezzanine is the second level. The first row of the
Mezzanine normally overhangs about the 10th row of
the Orchestra.
The
first 4-7 rows of the Mezzanine are often called the
Front Mezzanine. Behind the Front Mezzanine there
generally is a walkway. The first few rows of the
sections behind that walkway are sometimes called
the Mid Mezzanine. Being in the Mid Mezzanine is like
being in the back of the Orchestra, except that you
have the benefit of looking at the stage from some
height. Some theaters have a third level, called the
Balcony.
Remember,
all theater layouts are different. You can trust our
Ticket Team to pick the best seats available for you
when you use our ticket Concierge Service.
What’s a mezzanine?
It
comes from the Italian word “mezzanino”,
literally, a “little place in the middle”
between the orchestra level and the balcony level.
In practice, it is the name that venue owners give
to the expensive balcony seats.
This
might be a good place to note that the front row is
not always the best place to be. Often, the first
row might keep the audience member from being able
to see the whole stage at one time, while in a larger
theatre, the first row of the balcony may be obscured
by lighting instruments placed on the balcony rail
(as is the case currently at The Producers). If you
do find yourself in the balcony, be careful about
leaning forward for a better view. This tends to obscure
the view of the folks behind you.
You
might also like to consider that many theater-goers
actually prefer the mezzanine to the orchestra, especially
in the case of larger scale musicals and spectacle
show. The added height gives the attendee a wider
range of view and perspective.
What’s
TKTS?
"TKTS"
is two discount ticket booths, located in Duffy Square
(at 47th and Broadway, just north of Times Square),
and downtown near the South
Street Seaport (199 Water Street, corner of Front
& John Streets). The booths are operated
by the non-profit Theatre Development Fund, and they
sell tickets to some Broadway and Off-Broadway shows
at 50% and 25% discounts.
The
Duffy Square booth sells day-of show tickets for matinee
and evening performances, while the South Street Seaport
booth sells same-day tickets for evening performances
and next-day tickets for matinees. To accommodate the construction of a new booth, the Duffy Square booth has moved a half block southwest to the breezeway behind the Mariott Marquis.
All tickets are sold first come, first served, and
only cash and travelers checks are accepted. Not all shows sell their tickets
at the TKTS booth, so if you absolutely, positively
want to see a certain show, you should probably buy
in advance.
Entertainment-Link
subscribers have access to information
about the availability of tickets at the TKTS booths,
including a listing of all shows available on any
given day, and recent TKTS history for each show.
The
line begins forming at the temporary Duffy Square location (about
two blocks north of Times Square in the breezeway behind the Marriot Marquis) up to two hours
before opening, when the greatest number of tickets
are available. Availability fluctuates through the
day on an hourly basis, as theatres release more tickets
to the booth or reclaim blocks of tickets that they
had released earlier.
What
is the best time to arrive? Well that depends on how much you're
willing to trust chance. The greatest number of tickets is available
when the booth opens, but as showtime approaches, the lines get a lot
shorter and some surprising shows show up on the list. You basically
have three options - wait a long time at opening for the widest range
of seats, wait a very short amount of time (if at all) about an hour
before curtain for a smaller range of shows with a few surprises, or
wait a little longer for basically the same selection, about a half-hour
later.
Beyond
the inconvenience of waiting in line, a significant
disadvantage of buying tickets at the TKTS booth is
that your selection is limited to those seats that
the producer has chosen to discount, so you probably
won’t have a lot of seating options to choose
from. (The seats are sometimes quite good and sometimes
less good.)
As
the TKTS booth has become quite a popular way of getting
tickets, a bit of strategy may come in handy.
Check the list of available shows on the board when you first arrive – there’s an electronic sign that faces 46th street at the entrance – pick your top few shows, and head to the line. As you get to the front of the line, there’s another board on the west side of the booth, so you can look to see if your choice is still listed as you get close to the booth.
Flyers have been banned from the temporary location, so some folks (with prominently displayed ID cards) may approach you to talk up the shows that they’re marketing. Talk to them if you want, but be brutally frank, don’t place too much trust in their opinions of the shows. They’re paid to have them, and you’re the one who will be sitting through your choice later that evening.
If you have questions, ask the folks in the red ‘tkts’ shirts. There are also plenty of hired security folks in blue blazers, but they’re not the experts.
Once you get to the booth, ask the kind folks at the window how good the seats are. Try not to ask about more than three shows. Note that cell phone use is forbidden at the window itself (as it is at every Broadway box office).
At
7:55, the windows start to shut down, one by one,
and the line begins to move more slowly, albeit with
increasing urgency. Keep in mind at this point that
you’ll need to sprint to the theatre to make
the 8:00 curtain, so only consider shows between West
44th and 50th street, with addresses in the 200’s
and 300s.
Good
luck!
Discount
Tickets
How
do I get discount tickets?
Just
like airline tickets, there are many ways of paying
less for the same seat when it comes to event tickets.
Entertainment-Link's
subscribers share information on discounts and how
they can be accessed. The aggregation of this information
creates the most comprehensive list of discounts available
to events in New York City. Non-subscribers see the
available discounts but not the codes that enable
their use.
One
tactic to consider is to buy in bulk. Consider a season
subscription to a theatre or sports team as opposed
to a series of individual tickets. Sports subscribers
often get great perks, and subscribers in the arts
have the opportunity of following a group of artists
through a season-long exploration, as opposed to just
dropping by for the evening. If you want to buy tickets
for a group of 20 or more, you should be able to find
discounts from one of the many group sales operations
in town. You may also make an inquiry to our Group
Sales department by sending email to group-sales@entertainment-link.com.
Please include the show(s) you are interested in,
the number of people in your party, your preferred
dates/performances, and your per ticket price range.
Once
you begin to attend the not-for profit and Off-Broadway
plays, you'll find that most theatres offer informal
discounting arrangements through "young professionals"
clubs and the like (which are sometimes open to those
to whom neither term applies). One example of this
is http://www.hiptix.com
at the Roundabout.
Additionally,
the not-for-profit Theatre Development Fund offers
many theatre discount opportunities for students,
teachers, union members, retired persons, performing
arts professionals, the clergy, and members of the
armed forces.
What’s a
discount code?
If
a producer wants to discount certain seats, she or
he would release what is called a “discount
code”. This code, which may look something like
“QAZ123” is the combination of letters
and numbers that you give to the box office, phone
operator, outlet manager or website in order to receive
the discount.
How do these
discounts get to your site?
Our
subscribers exchange information on published discounts.
In this way, Entertainment-Link is a virtual “town
square” in which ticket buyers can exchange
information, including available discounts.
How many
discounts are out there?
At
any given moment, there are hundreds of discounts
available for Broadway, Off-Broadway, Sports, and
the Performing Arts.
When do these
discounts expire?
All
discounts have limitations on their availability and
purchase options. In addition, the producer always
retains the ability to deactivate a discount, so if
a certain number of patrons have already purchased
tickets with the code, she or he may ask the ticketer
to no longer accept that code. This rarely happens,
but it is possible.
Are there cheaper
tickets available for students?
Yes,
most shows have “student rush” tickets
available on the day of the show at the box office.
Authorized
Ticketers
What’s
an authorized ticketer?
An
“authorized ticketer” is the major ticketing
company that acts as a representative of the venue
box office for phone sales, offsite box offices located
in retail and tourist outlets, and web sales. All
of these companies handle hundreds of events simultaneously.
Premium
Tickets
What’s
a ticket broker?
A
ticket broker (sometimes called a Premium Ticketer)
resells high-demand tickets at marked-up costs. Brokers
get their tickets in many ways, and they are strictly
regulated by the state Attorneys General.
Entertainment-Link
subscribers rate ticketers of all kinds - and those
ratings are available to other subscribers. You can
also check with the Better Business Bureau if you
have questions or concerns about a ticketing company.
While we can give you an idea of fair market price
for the ticket, caveat emptor!
What are the laws
related to the resale of tickets?
Many
states regulate the resale of tickets of admission.
In the State of New York, tickets of admission may
be resold for a maximum of the face value of the ticket
plus $10 or the face value of the ticket plus 20%,
whichever is greater, plus a “reasonable service
charge.”
The
advent of the Internet has created a very complex
situation in this area. Many transactions involve
a buyer in State A, a seller located in State B incorporated
in State C and utilizing a Web server in State D,
and tickets of admission for an event to be held in
State E. Confused? So is everyone else.
It
is worth noting that while it may be illegal to resell
tickets of admission at certain prices in certain
circumstances, it is not illegal to buy those same
tickets. For what it's worth, the internet auction
site, Ebay, recognizes the state in which the event
is to be held as the relevant jurisdiction for laws
related to the resale of tickets.
Lastly,
please note that we do not intend to give you legal
advice on ticket transactions. The notes above are
just a starting point for further research you may
wish to do.
When should I
contact a ticket broker?
You
may want to consider contacting a ticket broker if
the authorized ticketer no longer has tickets available
for an event, or the specific seat location that you
are looking for is unavailable. Expect to pay a premium
for tickets that meet your specifications, though.
What’s “ticket
scalping”?
“Ticket
scalping” is an archaic term referring to the
resale of tickets at a price far exceeding their face
price (the price printed on the face of the ticket).
There
are sometimes opportunities in the city to buy your
tickets quite literally on the street. In front of
the TKTS booth, as an example, there are often people
selling top shows at somewhat substantial markups
(which decrease as curtain time approaches). There
is no guarantee that these tickets have been obtained
legally. There have been instances in which tickets
have been reported as stolen, and unsuspecting ticket
holders have been pulled out of the venue for questioning
by the police.
Lastly,
if you’re considering buying tickets on the
street, look very carefully at both the tickets and
the seller. Counterfeit tickets will not be honored,
and buying illegally obtained tickets may result in
becoming involved in a police investigation.
Performing
Arts
What
are the Performing Arts?
This
category includes dance, classical and jazz music,
“performance art”, and any performance
event outside of conventional theatre and popular
music.
What
is the performing arts scene like in New York?
The
most varied and eclectic in the world. The events
range from world-class concerts at Lincoln Center
by America’s first symphony orchestra, The New
York Philharmonic, to avant-garde performances by
some of the finest theatre and dance companies in
the world at the Brooklyn Academy of Music to solo
recitals and jam sessions by tomorrow’s international
musical stars in small venues around town.
How do I
get tickets for Performing Arts events?
Most
of these producing companies sell their tickets themselves.
Call the number or visit the website listed with the
event.
Go
HERE
to see a list of what's playing and more information
about schedules and ticketing.
Sports
What’s
the Sports scene like in New York City?
Well,
to make a long story short, we have everything. Professional
teams include:
The
New York Yankees (Major League Baseball at Yankee
Stadium in the Bronx)
The
New York Mets (Major League Baseball at Shea Stadium
in Queens)
The
New York Knicks (NBA Basketball at Madison Square
Garden)
The
New Jersey Nets (NBA Basketball at Continental Airlines
Arena)
The
New York Liberty (Women’s Professional Basketball
at Madison Square Garden)
The
New York Giants (NFL Football at the Meadowlands Stadium
in New Jersey)
The
New York Jets (NFL Football at the Meadowlands Stadium
in New Jersey)
The
New York Rangers (NHL Hockey at Madison Square Garden)
The
New Jersey Devils (NHL Hockey at Continental Airlines
Arena)
The
New York Islanders (NHL Hockey at Nassau Coliseum
on Long Island)
The
New York Metrostars (Major League Soccer at the Meadowlands
Stadium in New Jersey)
The
New York Power (Women’s Soccer at Mitchel Athletic
Complex on Long Island)
The
Brooklyn Cyclones (Minor League Baseball on Coney
Island)
The
Staten Island Yankees (Minor League Baseball on Staten
Island)
How
do I get tickets for Sporting Events?
That
varies by event. Some teams, like the Knicks, are
very tough tickets, so you may want to consider contacting
a premium ticketer. Tickets for other teams are less
difficult, and can usually be purchased in advance
through their own box office or through a major ticketer,
and can sometimes be purchased at game time at the
venue box office.
Subscribing
and Managing your Account
Subscribe,
Upgrade, Renew
Cancel/Unsubscribe
Billing Questions
Login
My Account
Manage My Information
Subscribe,
Upgrade, Renew
Why
should I subscribe to Entertainment-Link?
Thousands of satisfied subscribers have chosen Entertainment-Link
to be their one-stop shop for event information and
tickets in New York City. We have made it our mission
to aggregate and publish all the information available
to empower our subscribers to make the best decisions,
and to get the best seats for the best shows at the
best prices. But don't take it from us - to read what
some of our subscribers have to say - go HERE.
If you'd like to read more about the benefits of subscribing,
or would like to sign-up now, go HERE.
How
do I subscribe to Entertainment-Link?
To subscribe, click “Join” on the top
right hand corner of any page on the site. Read through
the material about the benefits of subscribing. At
the bottom of the screen, choose your subscription
type, and then click “Join Now”. Enter
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PIN of your choosing, then click "submit".
The gold VeriSign seal tells you that your information
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a PIN that only you know. Once you have submitted
your profile information - you are a subscriber! Go
HERE
if you would like more information about the benefits
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What
if I want to upgrade my subscription?
All changes to your account happen in the My Account
section of the site - we have created a whole section
of the FAQ to answer questions about this area. Go
HERE to
read about upgrading
or downgrading
your subscription type.
How can I renew my
Entertainment-Link subscription?
All
Entertainment-Link subscriptions auto renew. For 6-month
and annual subscribers, an email will be sent 31 days
before the current subscription's renewal date to
notify you that your account will soon be renewed.
At any time, you may upgrade, downgrade, or cancel
your Entertainment-Link subscription. Go HERE
to read more about how to manage your subscription
options.
Cancel/Unsubscribe
How
can I cancel my Entertainment-Link subscription?
You
may cancel your subscription at any time. We have
developed a section of the FAQs which discusses management
of your subscription options - please go HERE
to read it.
How can I get off the
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Entertainment-Link
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parties, and it used solely to provide our subscribers
with timely distribution of the hottest ticket and
discount offers! Please read our Privacy
Policy if you would like to know more.
Of
course, if you don't want the email, we don't want
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If you would like to receive emails again in the future,
send an email to team@entertainment-link.com
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Billing
Questions
What
are the accepted forms of payment at Entertainment-Link?
Our
subscribers transact online using Visa, Mastercard,
and American Express. For reasons of security and
ease-of-use, we do not accept checks or money orders
for subscriptions or Concierge Service orders. In
some cases, checks or money orders may be used for
Group Sales purchases.
What
is the cost of subscription? Are there different prices?
There
are three tiers of subscription - which we have developed
to best serve our broad range of subscribers. There
is a monthly subscription which costs $8 per month
and offers maximum flexibility; a 6-month subscription
for $39, often the default for first-time subscribers;
and a $65 annual subscription, which offers the greatest
value to our long-term subscribers.
How does the billing
for my subscription renewal work?
Using
the same profile and billing information from your
sign-up, we will automatically process your renewal
on the renewal date. This date is a time equal to
your sign-up date plus the subscription term - e.g.
a 6-month subscription is automatically billed and
renewed 180 days after you begin your subscription.
I
want a refund for my subscription - what do I do?
This
is a question that can only be answered on a case-by-case
basis, based upon a variety of factors. If you've
subscribed, and are seeking a refund for any reason
whatsoever, please send an email to support-team@entertainment-link.com
and explain your situation.
I
want a refund for my subscription renewal - what do
I do?
First,
you need to cancel and deactivate your subscription.
Go HERE
to read about how to accomplish that. Although unhappy
to see you go, if you are responding to your renewal
within 6 weeks of the renewal date, we will be happy
to offer you a full refund. If you respond after the
6-week grace period, we will refund you a pro-rated
amount for every full month remaining in your subscription.
We do not refund partial months. To start the process,
please send an email to support-team@entertainment-link.com
and provide your full name and login name, and request
a refund for your recent renewal. Our Support Team
will process your request promptly.
I was issued a refund
- how long does it take to post to my account?
From
the time the Support-Team indicates to you that the
refund has been processed, it usually takes 24-48
hours to reach your bank. The bank can take between
3-7 business days to post the refund to your account.
Login
How
do I login to Entertainment-Link?
In
the upper right hand corner of any page on the site,
there is a link that reads “log in”. You
may also click HERE.
The
login page will ask you for your Login Name and PIN.
Once you have entered this information, click the
"Log In" button next to the text box to
complete the login process.
What
is my login name?
If
you subscribed directly (without ordering tickets),
you specified this information at the time of sign-up.
If you have forgotten your login name or PIN, click
HERE
to have the info emailed to you.
If
you subscribed as part of a ticket transaction, your
login name and PIN were created based on profile information
you provided. If you don't know your login name or
PIN, click HERE
to have the info emailed to you.
I forgot my PIN - what can
I do?
If
you have forgotten your PIN, click HERE
and enter the email address you used to sign up. The
system will automatically generate a login name/PIN
reminder email.
How do I logout?
To logout, go to the upper right hand corner of any
page on the site - if you are presently logged in,
the “log in” link will say "log out".
Click this link once to logout of the Entertainment-Link
system.
I forgot to logout.
Is this a problem?
Logging out removes from your hard drive a "cookie"
that contains your login name and PIN. This cookie
enables the Entertainment-Link site to remember you
so that you do not have to login each time you visit
the site. If you are using the site often, you may
actually not wish to logout each time - this way,
you can quickly get to subscriber only content without
logging in. However, as an additional security precaution,
you must login any time you wish to access your My
Account section or to place an order through the Concierge
Service. If your computer is used by other people,
these people will be able to access subscriber information,
but they will not be able to access or change your
personal information nor will they be able to place
an order using your billing information. Needless
to say, if you share your computer, you should make
it a practice of logging out for good measure.
Do
I have to login before ordering tickets?
Yes,
you do. There is no way for the site to confirm who
you are until you login. Once you do so, you may order
tickets which increased ease, as the majority of your
profile and billing information will be pre-filled
in the checkout form. In the event that you do not
login, and place an order for tickets, a new subscription
will be setup for you! If you think this may have
happened, please send an email ASAP to the support-team@entertainment-link.com
and explain your scenario. They will deactivate the
new subscription, refund any monies that may have
been erroneously charged, and help you place an order
using your existing account.
What about if
I just want the information - do I have to login then?
Much of the site is available to all surfers - show
information, schedules, cast and creatives, venue
information, images, average ticket prices, even ticket
availabilities. However, yes - subscriber only content
is protected, and therefore you must login to access
it. There are some parts of the site (discounts codes,
subscriber reviews, etc) that will not show up unless
you have logged in. There is one exception to this
rule, explained in detail HERE.
My
Account
What
is the My Account page?
The
My Account page is the nucleus of your Entertainment-Link
activity. You can manage your account here, change
billing and profile information, change your email
address, modify your subscription type (ugrade, downgrade,
cancel); you can pass along our service to your friends
and colleagues using an application we have built,
you can write critques and reviews of shows you have
seen (to be shared with other subscribers), you can
build a watch list of events to keep on your radar
screen, and finally, you can check the status of your
orders placed through the Concierge Service. If you
are interested in managing your personal information
from the My Account page, please go HERE
to read detailed instructions.
What's this list
of ticket transactions?
This
is an archived record of every order you have placed
through our Concierge Service. You can see what show
you've ordered tickets for, on what date, and the
status of those orders.
What does the "status"
part of ticket transactions mean?
The
"status" section tells you how the order
is being handled, or has been handled. Here is a brief
explanation of terms:
Pending
= The order has just been placed and is waiting to
be processed.
Open
= The order is presently being worked on by our Ticket
Team.
Executed
= the order has been completed on your behalf and
is being double-checked and confirmed by a Concierge
Manager.
Confirmed
= the order is completed and confirmed - enjoy the
show!
Flagged
= there was a problem completing the order and our
Ticket Team is attempting to resolve the issue.
Problem
= there was a problem completing the order and the
Ticket Team requires your input to resolve the issue;
please contact support-team@entertainment-link.com
immediately.
Void
= the order has been voided and no further work will
be completed.
What is the "my
events" section? How do I use it?
The
"my events" section is a handy tool to help
you keep certain shows on your radar screen. The table
of shows you choose will also display whether there
are discounts available or not. You may place your
wish list of shows here, and you will be the first
to know when a discount has been released! To add
shows, click "edit my events" and choose
the category from which you would like to add events.
Then, check the boxes beside any shows or events that
pique your interest. In addition, we occasionally
send emails with specific offers to subscribers who
have requested information about specific shows.
What is "my turn"
and how can I use it?
The
"my turn" section gives you an opportunity
to voice your opinion, to be heard! You can rate and
review shows you have seen, as well as offer discount
tips or other insights to our editorial staff and
your fellow subscribers. To use the "tips"
part of this section, click the "ticket tips"
link - this will bring up a window where you may offer
any information, insights, discount offers, or other
rants and raves. This information is reviewed by our
staff and included in the site where appropriate.
To
rate a show and write a review, enter a show name
in the text field. In many cases this will bring up
a list of various events which include the words you
have entered. Choose the appropriate show from the
list by clicking it. Rate the show by selecting values
from the drop-down lists. First, select the ticketer
you used to obtain tickets. Then choose your overall
rating for the experience, your rating for the venue
itself, and one for the ticketer. Then rate the show
for age appropriateness by answering "yes"
or "no" for each of the pre-defined age
groups. Finally, let your creativity flow! You can
write whatever you would like about your theatre experience
- a plot summary, an emotional analysis, the story
of the dinner you had afterwards - anything! We believe
that the input and creativity of our subscribers enriches
our content - we are lucky to have so many talkative
subscribers.
Do other subscribers
see my reviews?
They
sure do! The unprecedented exchange of info between
our subscribers is part of what makes our site and
service unique. Once a subscriber has logged in, they
can click the link "what out subscribers said"
from any event page and see all the notes offered
by other subscribers about that show.
I want to tell my friends
about your service - what can I do?
Easy
- we built a little page to help you do so! Click
the link at the top of the page "Tell your friends
about Entertainment-Link". A page will open with
space for you to input several of your friend's email
addresses, your own email address, and a personal
note. As a thank you for those who tell their friends
about us, we have an ongoing sweepstake for a pair
of tickets to one of the hottest tickets in town.
You will automatically be entered to win when you
use this page!
Manage
My Information
What
can I do in My Account?
My
Account is the area from which you will make all changes
to your subscription, profile, and billing information.
We have prepared a detailed explanation of this section's
functionality - please read it HERE.
The information below will focus on questions dealing
with managing your personal information.
I
want to change my login name and/or PIN- can I?
Yes
you may. Click the "edit my profile" link
in the upper righthand corner of the My Account page
- this will take you to your profile and billing information.
Here, you may change your login name, PIN, personal
information, billing address, and credit card.
I'd
like to change my address / credit card / phone number
/ email - how can I update my information?
Easy - just
click the "edit my profile" link in the
upper right-hand corner of the My Account page - here
you can change your billing information, including
changing the credit card we keep on record, changing
the billing address, the CID, etc. You may also change
your phone number, email address, or any other personal
information stored in your account.
Where
can I easily view my subscription options and make
changes?
For
security, you must make all changes to your profile,
billing, and subscription status via the online account
management system.
If
it is within 30 days of your pending renewal, a link
will appear at the top left-hand side of the My Account
page that says "manage my subscription".
If you do not see this link, click "edit my profile"
and from this page you will see a link labeled "manage
my subscription".
Here
you will see your present subscription type and your
upcoming renewal date. You can also see the type of
your future subscription. When you make modifications
on this page, you are changing the future subscription
type. For example, if you are presently a 6-month
subscriber, and you wish to upgrade to an annual plan
- no changes will be made to your account until your
renewal date passes. At that time, your subscription
type will update as an annual plan. The same goes
for unsubscribing - if you unsubscribe 3 weeks before
your renewal date, your account will still remain
active until it "rolls over" into the future
plan, which in this case, would be to unsubscribe.
I
don't want my email address being used - how can I
opt-out of your mailing list?
First,
let us assure you that your email address is only
used for timely distribution of the hottest discounts
and offers in the City, and it is never sold to third
parties. However, if you would like off our mailing
list, it is quite easy - we have developed a section
to specifically explain how to do this - read it HERE.
Do
you sell or rent any part of my personal information?
NO
- absolutely not. We do not sell or rent personal
information to third parties. Please feel free to
read our Privacy Policy
to find out more about our rock-solid practices.
What makes you so
sure all this information is safe on your servers?
Entertainment-Link's very existence depends upon efficient
use of the latest technology. We are committed to
using technology to enable our subscribers to safely
shop online. We utlize the toughest encrptyion available,
128-bit, to secure all information as it passes from
you to us. We operate servers utlizing the latest
in virus and hack protection - and we store those
servers behind a powerful firewall to further insure
access is limited to the right people at the right
time. For a bit more on this topic, go HERE.
Concierge
Service
Ordering
Tickets
Subscribing to Entertainment-Link
Delivery Options
Changes to Orders / Miscellaneous
Questions
Ordering
Tickets
OK
- So I'm ready to explore the site. Where should I
begin?
There are three main ways to navigate Entertainment-Link.
You can use the Entertainment-Link navigational bar,
you can use the drop-down, or you can look for a specific
show using the search function.
The
navigation bar is prominently displayed in the upper
left hand corner of every page, making browsing through
shows categories at any time easy and effort-free.
Mouse over any of the main categories (Broadway, family
events, etc) and you will see subcategories (musicals,
plays, etc). Select one and you will see a list of
show which fit that category's parameters. You can
then choose an event and start down the path towards
placing an order.
The
drop-down is located in the upper right-hand area
of the main content window, and is also on nearly
every page. To use it, click it - the list will open,
and you can scroll through a massive event list. Click
on the show you're interested in, and you will travel
to the event detail page.
The
search box is located on the far right-hand side of
the site, and can also be used at any time. Type the
show you are looking for, and the search function
will return a list of near matches. Choose from the
list by clicking the show title, and you will go to
the event detail page.
How
do I find discounts?
Finding discounts is almost as easy as finding a show!
Any event that has discounts available will be clearly
marked on the event detail page with a link saying
"Click here to purchase discount tickets."
There are no lists, advertisements, or forums to sift
through - discounted show are clearly marked as such.
Also, we have created a page specifically for bargain
hunters - it is a page of all discounted Broadway
shows, formatted plainly for ease-of-use; it provides
before and after prices, the date range applicable
to the present discount, and a link to the event detail
page. Visit this page HERE.
I want to see a show,
but I don’t know which one yet, what should
I do?
Simple! Use one of the navigational tools to browse
through the varied categories and look at the various
shows. Visit each show's detail page by clicking on
the show’s title. On an event detail page, you
will get various information which may help you make
a decision - a summary of the show, information about
show duration, the show's venue, the cast and creatives
on the project. Often, we offer links to the show's
site, to give our users a broader picture of the show.
We offer a snapshot rating of what the critic's have
said about the show, a pricing summary of average
ticket costs through various ticketing channels, a
family appropriateness rating,
and for subscribers, we offer access to other subscriber
reviews. The best way to find a show that suits you
is to simply poke around - read the summaries, look
at the pictures, think about your guests - a show
will emerge.
Entertainment-Link’s event finder is designed
to help you discover which NYC events are best for
you, so that you can make a quick, informed decision
about what you want to see.
How
do I know if something is appropriate for my family?
In
addition to objective summations of each show, which
should give you a general idea of whether the show
may contain adult themes, nudity, language, etc, Entertainment-Link
also offers a peer-generated rating service whereby
our subscribers who have actually seen the show rate
its appropriateness for varying ages. If you need
more specific information about the show, consult
the event's web site, visit the venue box office,
or contact the event's management office.
I
know what show I want to see! How do I order tickets
using the Concierge Service?
If you already know what show you want to see, find
the show’s detail page. Click the BUY NOW button
at the top or text link in the middle of the page.
A new window will pop-up, and you may select the date
and time you wish to attend the performance. Shows
with available discounts will be listed in red, while
full priced shows will be blue. If we believe a performance
is sold out, it will be displayed in black. On the
following screen, choose the quantity of tickets and
the seat location (orchestra, front mezzanine, balcony,
etc) you would like. On the next screen, you will
be shown a chart detailing all the related charges,
and the final price. The next screen you will provide
profile information, and on the following screen you
will choose a delivery option and provide billing
information. After inputting this information, press
"CONTINUE" at the bottom of the screen.
On the next screen, you will confirm the details of
your order. PLEASE TAKE A MOMENT TO REVIEW YOUR ORDER
CAREFULLY at this point. Once done, press "submit"
at the bottom of ther page. Your request has now been
placed. Please read BELOW
to find out what happens next.
What are all these
charges?
Every
authorized ticketer adds certain fees to each ticket
and to each order. These additional costs can range
from $3 to $10 per ticket, broken down as follows:
The
per-ticket “convenience” fee is assessed
by the authorized ticketer in order to defray their
own costs. This fee varies by ticketer, venue, and
event.
The
facility fee, sometime known as the “theatre
restoration fee” or venue surcharge, is assessed
by the venue.
The
per-order handling fee and delivery charges are assessed
by the authorized ticketer, and vary by ticketer,
venue, event, and delivery method.
Entertainment-Link
applies certain fees for the service we provide consumers
- for first time users of the Concierge Service, you
will see a subscription fee of $39, which allows you
access to the site and service for a period of 6 months.
For subscribers, you will see a fee equal to $5 per
ticket. These fees allow us to maintain an operational
structure and staff to provide our consumer guide
and the Concierge Service.
How does the
Concierge Service process work and what are the benefits
of using it?
When you submit a request to us, we will take your
information, including your desired seating section
and price, and go through the process of selecting
and purchasing the tickets on your behalf. Your seats
will be the best available - the same seats you would
get by going to the box office. Orders are normally
confirmed within 4 hours. Two important notes: 1)
If there is an issue with your request, please send
an email to tickets@entertainment-link.com
immediately so the issue may be rectified before the
order is executed; 2) Please keep a close eye on your
email for the several hours after having placed a
request - in some cases, the Ticket Team will need
to communicate with you during this time. Once the
order is confirmed, you will be sent a final confirmation
providing you a review of all the order details, including
row and seat information, delivery details, the address
of the venue, time and date of the performance, etc.
Can
I order discounted tickets without using the ticket
Concierge Service?
As a subscriber yes, of course! First, login. If you're
not sure how to do that, please go HERE.
Navigate to the event detail page of your choice.
If the show has discounts available, there will be
an image at the top saying "ticket discounts"
and there will be a text link in the middle of the
page saying "Click here to buy discount tickets."
Either of these links will bring up the performance
calendar.
Discounted shows will be red, full priced shows will
be blue, and sold-out shows will be displayed black.
Find the date and time of the show you want, and if
there is a discount available, note the discount code
that is listed to the left of the calendar (codes
are usually a short series of letters and/or numbers
like WTU5K3).
After
you have carefully noted the discount code, instructions,
date, and time of the show you want to see, proceed
to order tickets through the authorized ticketer as
you normally would. You can find a link to the authorized
ticketer by visiting the show’s detail page,
and the phone number of the ticketer is usually listed
as one of the discount parameters. If ordering through
the web, enter the discount code in the applicable
box, and if ordering via telephone, tell the representative
that you wish to purchase discounted tickets using
a discount code. Note, if you don’t see the
discount code box when ordering through the web, be
sure to call the ticketer and ask for your discount.
Where
will my seats be located?
Your seats will be the best available - the same seats
you would get by going to the box office.
Our
Ticket Team knows the venues well, and they'll only
purchase good seats. For a Broadway show, our definition
of good top-priced seats is the best 75% of the Orchestra
and the Front Mezzanine. We only buy seats that are
together, so your party will NOT be separated.
While
it is not possible to know exact seat and row information
before purchasing via our Concierge Service, you can
be confident that our Ticket Team will work to find
the best possible seats for your chosen performance.
If
appropriate tickets are not available for your requested
performance, we will offer suggestions as to the best
available seats/performances. We will not place an
order for a different performance without your approval.
Please read BELOW
for more information about these circumstances.
What if there
are no available seats in my requested section?
If a performance is very heavily sold, and we can’t
find acceptable tickets in the section you requested,
we will send you an email with other options. These
options may include seats that are outside of the
75% of the best seats in the section you requested,
they may be cheaper seats in a different section,
or they may be seats in the same or a different section
for a different show or performance. If you choose
to accept these seats, we will complete the transaction
for you. Please confirm your decision quickly as ticket
availability is quite fluid and changes constantly.
Of course, you can decline these seats and cancel
your order completely, if you wish. You will not be
charged until we have completed an order on your behalf.
Subscribing
to Entertainment-Link
Why
do I need to subscribe to get the discounts?
Like a newspaper or a magazine, Entertainment-Link
provides a massive amount of information aggregated
and organized in a way that makes it accessible for
the general public. Gathering, verifying, and ultimately
publishing this information is costly, and to offset
this cost we require users to pay a subscription fee.
This fee is often recouped in the first discounted
ticket transaction. Additionally, it is important
to note that we do not sell advertising space on our
site. We maintain the utmost level of objectivity
needed to provide you with an accurate and unbiased
consumer guide. We seek to enable you to find the
best show for you at the best ticket prices, and our
ability to provide that service depends on an active
subscriber base.
Can
I use the ticket Concierge Service to order tickets
even if I don’t subscribe?
For
a variety of reasons (both legal and otherwise) it
is our policy to only execute ticket orders on behalf
of our subscribers.
What
are the charges exactly?
There are multiple
subscription types with various charges - go HERE
to read more details. Our Concierge Service has a
per ticket fee - please go HERE
to read more about the cost of utlizing the service.
Delivery
Options
What
are the delivery options for purchased tickets?
Generally speaking, tickets for events that are more
than 2 weeks away can be shipped by standard mail
or UPS. Tickets for events less than 2 weeks away
can usually be shipped via UPS or held for pickup
at show time at the box office will-call window. You
will select the delivery method from a list of possibilities
during the checkout process.
It’s
a month before the performance, why can’t I
have my tickets held at the box office or "will-call"
window at the theater?
In order to reduce wait times, most box offices will
only hold tickets purchased less than 10-14 days before
the performance. In these cases, your tickets can
be shipped to you in a plain white envelope via standard
mail or via UPS and they should arrive well in advance
of the performance. PLEASE CHECK THE TICKETS CAREFULLY
IMMEDIATELY AFTER THEY ARRIVE.
How
do I pick up my tickets at will-call?
The
will-call windows are generally very easy to find,
and are located somewhere in the front of the theater
(the address of the theater for your show will be
included in your confirmation). For will-call orders,
you should arrive 30 minutes before curtain and be
sure that you bring a photo ID and the credit card
that you used to purchase the tickets. In some cases,
you will be required to bring a confirmation number
- in these cases, this information will be noted on
your ticket confirmation email.
Changes
to Orders / Miscellaneous Questions
I
don’t like the seats you selected through the
Concierge Service - can I get a refund?
We always work to get the best available seats for
our subscribers. When using the Concierge Service,
we will only order tickets within the approximate
best 75% of the Orchestra or the Front Mezzanine.
Therefore, when using the Concierge Service, you acknowledge
that any seats in that approximate 75% are acceptable.
We cannot be more precise about exactly what seats
you will receive because the theaters are all slightly
different, ticket availabilities are volatile and
contantly changing, and we do not have inventory in
hand. If there are no suitable seats available, we
will contact you and offer to purchase different seats.
You will have the option of accepting the substitute
seats or performance, or turning our offer down. If
you decide to decline the alternative, you will not
be charged for any part of the transaction.
All
of that being said, once an order has been executed
by the Concierge Service, you may not get a refund
if you do not like the location of the seats. All
sales are final purchase.
What
happens if the credit card information I gave you
doesn’t work?
Anytime the credit card you gave us is declined or
is otherwise insufficient for a purchase we will send
an email notifying you. Your first recourse is to
check the information you gave us for accuracy. To
do this, first login. If you're not sure how to do
that, please go HERE.
Go to the “My Account” link at the top
of any page on the site. Select “edit my profile”
and verify that the credit card number, expiration
date, and CID are accurate. If any of the numbers
are incorrect, change them and notify us ASAP so that
we can complete your order. If they are correct, it
means that something else is wrong with the credit
card (suspended, balance overdrawn, etc). Contact
your credit card company to inquire about the specific
issue. In the meantime, you may supply us with a new
credit card so that your purchase can be completed.
To do this, go to ‘edit my profile’ page
and change the credit card information. Then, email
us to let us know that the change has been made so
that we may complete your ticket order.
UNDER
NO CIRCUMSTANCES SHOULD YOU EVER SEND CREDIT CARD
INFORMATION TO US THROUGH EMAIL AS IT IS AN ‘UNSECURE’
MEDIUM. To
protect your information, please follow the instructions
above.
I ordered
the wrong date, can you change the date?
If you ordered a ticket for a wrong date, and you
just placed your order, send an email to support-team@entertainment-link.com
IMMEDIATELY. In most cases, if you email us within
an hour of placing your request, we will be able to
make the modification. However, after your order has
been executed, our policy of final sale must be observed.
Nonetheless, please contact our Support Team, and
they will provide you with your options. In some case,
if the correct date is later than the one you have
ordered, there is another solution: read about it
HERE.
HELP!
My tickets haven’t arrived!
When tickets are not delivered as expected, there
may be a discrepancy between the address provided
online and the actual billing address of the credit
card used. Please email us at support-team@entertainment-link.com
with your name, the show in question, and the billing
address for your credit card exactly as it appears
on your monthly statement. After we have that info,
we'll contact the box office and track down the tickets.
HELP! HELP!
I think my tickets got lost in the mail!
If you lose your tickets or never receive them, please
send us email at support-team@entertainment-link.com
and we will provide you with all the information you
will need to get a "missing ticket voucher"
so you can pick up the tickets at the will-call booth.
You can pickup the tickets in the 30 minutes before
curtain by presenting the credit card used to purchase
the tickets and a photo ID.
What
is the show cancellation refund policy?
The policy of each show may differ slightly, but the
end result is the same - the refund for a cancelled
performance will come to you directly from the venue's
authorized ticketer. If you have picked up your tickets
or if the tickets are delivered to you, PLEASE DO
NOT DESTROY THE TICKETS. Send an email to support-team@entertainment-link.com
and we will provide you with further information.
If your tickets have not yet been printed and shipped
or picked up, a refund will be automatically made
several days form the announced closing/cancellation.
You
will have the opportunity to place another order for
a different show at this time - if you decide you
would simply like to cancel the order, any fees paid
to Entertainment-Link in connection with the cancelled
show will be refunded upon request.
I
can’t attend a performance, can I return tickets
for a refund?
Due to policies set forth by the box offices, we cannot
issue exchanges or refunds for any reason after a
ticket has been purchased. This policy is stated clearly
during the checkout process. All tickets are sold
as a final sale.
However,
in some cases, the "past-date" solution
may be applicable - if you are going to be in the
city at a later date, we can help you explore this
option. Some theaters will allow ticket buyers who
were not able to use seats on prior shows to occupy
unsold seats on a standby basis. This possibility
is generally limited to weekday performances. See
the next question for more information.
If
the event is at a nonprofit institution such as the
New York Philharmonic, or an Off-Broadway nonprofit
theatre, you may be able to call the box office to
arrange for a return which you would be able to “write
off” on your taxes as a donation to the theatre.
With
all this as context, if you know you will not be able
to attend your performance, please contact us immediately
at support-team@entertainment-link.com,
and explain the situation; we will do everything in
our power to help you.
I
missed a show, how do I use "past-date"
tickets?
Please send an email to support-team@entertainment-link.com
and tell us the day you would like to attend the show.
We will provide you all the information to contact
the box office and request this option - you may only
call the box office the morning of the show to see
if they are honoring past date tickets for that evening.
You will usually have an answer by noon - although
this is not ideal, it is a viable solution for some
who have flexible schedules.
There are
now better seats available for the performance, please
upgrade me!
We always get the best available seats at the time
of purchase. Producers hold certain seats for VIP
guests, sometimes known as "house seats".
Sometimes those seats are not used by VIPs and are
released for sale to the general public. In other
cases, blocks of tickets may be released for other
reasons. The possibility that seats will be released
and the timing of those potential releases is completely
unpredictable and beyond our control. Therefore, we
cannot upgrade your seats. We hope you will enjoy
the show.
I
bought tickets for a certain price and now the price
for the same seats has been lowered! Can the difference
be refunded to me?
We update our system just as soon as new
ticket discounts are announced. As a subscriber, you
would expect nothing less.
If,
for instance, the best available price right now is
$50 for a certain ticket, but you bought tickets at
$60 using info from our site a week before, then $60
was the best available at the time when you made the
purchase.
We
do not set the prices or the promotions. The producers
and promoters of the shows do that based on the old
fashioned laws of supply and demand - if they have
too many tickets in their inventory, they create a
promotion. If they still have too many tickets, they
create a better promotion.
Like
airline tickets, event ticket prices change without
notice, and the patterns are not always completely
rational to those of us watching from the sidelines.
Our promise to you is that we will always feature
the best possible price at any given time. The fact
that the price may change is not within our control.
I just
placed an order but now I decided I don’t want
to subscribe.
Entertainment-Link is a subscription-based information
service. We also provide a ticketing Concierge Service
for our subscribers. The
subscription fee was shown as a separate cost item
throughout the purchase and checkout process. Please
go HERE to see some
information on the additional benefits of subscription.
Your ticket purchase was contingent on your subscribing
and the prices and obligations for both the subscription
and ticket purchase were listed clearly throughout
the checkout process.
Nonetheless, we don't want unhappy subscribers, so
we will do our best to help. Please send an email
to support-team@entertainment-link.com
and explain your situatuion. If we have not yet executed
the order, we can cancel the order and deactivate
your account. If the order has been executed, however,
we cannot cancel and refund your tickets or subscription.
Privacy,
Security, and the Terms-of-Use
Privacy
Security
Reliability
Terms-of-Use
Privacy
How
does Entertainment-Link protect my privacy?
Your privacy is protected in a number of ways - Entertainment-Link
does not sell your information to anyone, so you won’t
get any annoying promotional phone calls or emails.
We employ a powerful firewall on our server that keeps
unauthorized users out. All transactions are protected
with powerful 128-bit encryption provided by Verisign.
Click on any of the gold VeriSign seals on the Entertainment-Link
site to view the VeriSign verification. Entertainment-Link
employs a blend of technology and ethical commitment
to our subscribers and users to provbide for a safe,
and secure online experience. Please read our Privacy
Policy for detailed and extensive information
concerning our practices.
Let me read the Privacy
Policy!
We
have prepared an extensive Privacy Policy which outlines
our commitment to protecting our subscribers and site
users. Read it HERE.
You also may locate a link to the Privacy Policy on
any page of our site in the lower left hand corner.
I
want to write a letter about your privacy practices
- where should I send it?
We welcome your input! If you have any questions,
concerns, or suggestions about the privacy practices
of this site, please contact Entertainment-Link by
sending a letter to:
Attn:
Privacy Compliance
Entertainment Link LLC
110 West 40th Street
Suite 1801
New York City, NY 10018
You
may also contact us via email at privacy@entertainment-link.com
Security
Just
how safe is it to use Entertainment-Link online?
This
site has redundant security measures in place to protect
the loss, misuse and alteration of the information
under our control. Our secure server locket (SSL)
software is the industry standard and among the best
software available today for secure e-commerce transactions
(128-bit). It encrypts all of your personal information,
including credit card number, name, and address, so
that it cannot be read as the information travels
over the Internet. To prevent unauthorized access
to our servers, we have employed appropriate software
and hardware measures to safeguard and secure the
information we collect online.
How
do I know the Entertainment-Link Site is securely
protected?
Security remains the primary concern of online consumers.
Entertainment-Link uses the VeriSign Secure Site Program,
which allows you to learn more about web sites you
visit before you submit any confidential information.
You can check the current safety status of the site
by clicking on any of the clearly marked gold VeriSign
seals. VeriSign has screened our company to insure
that we are who we say we are: Click on the seal below
to display the VeriSign verification window, where
you can validate our information.
OK
- I understand Verisign authentication - what about
SSL?
SSL
stands for secure socket layer and is a method of
encrypting data. Before data is sent through one of
the forms on our site, it is scrambled into completely
incoherent characters. It is then sent over the net
from your computer to our servers. When it arrives,
an application descrambles it so it may be used bu
our Support and Ticket Team. We utilize the highest
level of encryption available today, 128-bit. Here
are a couple ways you can insure you have a secure
connection (your information is being encrypted by
SSL):
-
A security alert window tells you that you are about
to use a secure connection. This feature may be
disabled on certain browsers. Consult your browser
help file by pressing F1 to determine how to enable
this feature.
- An
SSL icon appears on the bottom of your browser information
bar. The following are two common SSL icons:
-
A closed padlock
- An
unbroken key
- The
web site address begins with “https,”
rather than “http” (The “s”
stands for secure).
I want to write a letter about site security -
where should I send it?
We
welcome your input! If you have any questions, concerns,
or suggestions about our site security, please contact
Entertainment-Link by sending a letter to:
Attn:
Site Security
Entertainment Link LLC
110 West 40th Street
Suite 1801
New York City, NY 10018
You
may also contact us via email at security@entertainment-link.com
Reliability
Entertainment-Link
is a trusted company that has served tens of thousands
of subscribers. As a member of the Metropolitan New
York BBB, we take our policies seriously, and have
received recognition for the integrity of our practices.
From
the Better Business Bureau:
Entertainment-Link
meets all BBBOnLine Reliability participation and
Better Business Bureau membership standards and is
authorized to display the BBBOnLine Reliability seal.
Terms-of-Use
What
is a Terms-of-Use?
A
Terms-of-Use is an agreement between a online service
and a user which governs their relationship.
I
want to read the Terms - where are they!
Please, visit our Terms-of-Use
page for more detailed information about the agreement.
You also may locate a link to the Terms-of-Use on
any page of our site in the lower left hand corner.
I
want to write a letter about your Terms-of-Use - where
should I send it?
We
welcome your input! If you have any questions, concerns,
or suggestions about our Terms-of-Use, please contact
Entertainment-Link by sending a letter to:
Attn:
Terms-of-Use
Entertainment Link LLC
110 West 40th Street
Suite 1801
New York City, NY 10018
You
may also contact us via email at terms-of-use@entertainment-link.com
Thank
you for visiting our FAQs - we hope they have been
helpful in answering your questions about our site,
our service, or the New York live entertainment scene.
We are glad to have the opportunity to be your guide.
If we have not answered your questions to satisfaction,
please contact us.
Last updated: July 31st, 2003. |
