800.997.6983

Privacy Policy

Last updated: 05.25.2018

Introduction.
Entertainment-Link has created this Privacy Policy in order to demonstrate our commitment to safeguarding privacy and a foundational respect for our website visitors’ and customers’ personal information, as well as compliance with the EU General Data Protection Regulation (GDPR). The following discloses our information gathering and dissemination practices for the following web property: entertainment-link.com.

Who are we?
Entertainment-Link is New York City's only independent and objective ticket buyer's guide and ticketing service. We want to help you get the best seats to the right show at the best price every time.

When do we collect personal data about you?
  • when you are using our website to create a subscription or order tickets.
  • when you interact with us in person, through correspondence, by phone, by social media, or through our website.
What information do we collect?

We may collect, store and use the following kinds of information:

  • information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  • information that you provide to us for the purpose of creating a subscription with us;
  • information that you provide to us for the purpose of purchasing entertainment tickets; and
  • any other information that you choose to send to us.
Cookies & web beacons.

A cookie is a small piece of data sent from a website and stored in the user’s browser. This enables the web server to identify and track the web browser.

Web beacons are transparent, tiny images that allow the capture of navigational data and user behavior within the website.

Web beacons, and both session cookies and persistent cookies are used on the website. Cookies are used to keep track of you while you navigate the website and to enable our website to recognize you when you visit. For example, this allows the store to keep items placed in the cart ready for purchase as you navigate the site, and helps Entertainment-Link understand how its website is used. It also allows us to detect and prevent security threats.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiration date.

Most browsers allow you to reject all cookies, while some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Using your personal information.

We may use your personal information to:

  • administer the website;
  • improve your browsing experience by personalizing the website;
  • enable your use of the services available on the website, eg, your subscription, fulfilling ticket requests via the Concierge Service;
  • send you non-marketing commercial communications, eg, customer support communications;
  • send you email notifications which you have specifically requested;
  • send you marketing communications relating to our business (you can inform us at any time if you no longer wish to receive marketing communications);
  • statistical and other anonymous, non-personally identifiable information about website use will be stored by Google for marketing analytics purposes; this information will not be used to identify any individual user; and
  • address complaints or questions made by you relating to the website.

We will never sell or rent your personal data to a third party.

Disclosures.

We may disclose information about you to our employees, officers, agents, suppliers or subcontractors insofar as is reasonably necessary for the purposes of providing you services and delivering you products. When you use our ticket Concierge Service, your contact information may be provided to the venues and/or promoters/producers of events for which you purchase tickets.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights.
How long do we keep your personal data?

We store personal data that our customers provide perpetually to process orders, allow customer order history to be accessible to our users, aid in our ability to answer questions or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

Security of your personal information.

We take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

We store all the personal information you provide on our hosting provider’s secure (password- and firewall- protected & SSL 256-bit encrypted) servers.

This information is used solely for the purposes of e-commerce – it will never be shared with any commercial third party without your expressed consent.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. We encrypt all sensitive data to prevent possible hijackings.

You are responsible for keeping your password and user details confidential. We will never ask you for your password (except when you login to the website).

You can ensure you have a secure connection by one of the following indicators:

  • A security alert window tells you that you are about to use a secure connection. This feature may be disabled on certain browsers. Consult your browser help file by pressing F1 to determine how to enable this feature.
  • An SSL icon appears on the bottom of your browser information bar. The following are two common SSL icons:
  • A closed padlock
  • An unbroken key
  • The web site address begins with “https,” rather than “http” (The “s” standing for secure).
Your disclosures in public forums.

This site may make available to its users: chat rooms, forums, message boards, and/or news groups at various times. Please remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Your rights to your data.

You have the following rights with respect to your personal data:

  • The right to request a copy of your personal data that Entertainment-Link stores about you.
    • The provision of such data will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a lawyer or bank plus an original copy of a utility bill showing your current address).
  • The right to request that Entertainment-Link corrects your personal data if inaccurate or out of date.
    • If you are a customer and have created an account on our website, you may edit your personal data via the My Account page.
  • The right to request that your personal data is deleted when it is no longer necessary for Entertainment-Link to retain such data.
  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive electronic marketing communications:
    • If you want to withdraw your consent to electronic marketing, please click REMOVE in the footer of the email – and send email to our team. You will be promptly removed from our marketing list. As long as you remain a customer or subscriber, you will still receive administrative communications from Entertainment-Link, such as order confirmations, system messages and notifications.
  • The right to request that Entertainment-Link provides you with your personal data and, and to receive this information in electronic format.
  • The right to request a restriction on further data processing, while keeping data intact.

Third party websites.

This site may contain links to other websites. Entertainment-Link is not responsible for the privacy practices or the content of such websites or for the privacy policies and practices of other affiliated third parties.

Policy amendments.

We may update this privacy policy from time-to-time by posting a new version on our website. Please check this page occasionally. If we change any part of our privacy practice substantially, we will notify you either my email or via notification on the website.

Contact.

If you have any questions about this privacy policy, your rights, or our treatment of your personal information, please Contact Us.


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P: 212.652.2239 | 800.997.6983
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